Privacy Policy

AFRICAFRESH EXPORT LLC (the "Company", "we", "us") is committed to protecting the personal data of visitors and buyers who interact with the website https://africafreshexport.com/. This policy explains what personal data we collect, why we collect it, how we use it, and the rights you have over it.

1. Who we are

Data controller: AFRICAFRESH EXPORT LLC, 14 El-Nasr Road, New Cairo, Cairo, Egypt 4435201.
Contact: [email protected] · +20 100 2283 133.

2. What we collect

We collect only the personal data you voluntarily provide when you contact us or request a quote:

• Name
• Company name
• Email address
• Country and phone number (optional)
• The content of your inquiry (products of interest, volumes, destinations)

We also collect basic technical data automatically when you visit the site: IP address (truncated after processing), browser type, approximate country, and the pages you visited. This data is processed for security and analytics purposes only and is not used to identify individual visitors.

3. Why we process your data

We process personal data on the following legal bases:

• To respond to your inquiry (contract-preparatory measures) — your contact-form submission is used solely to respond to your sourcing request.
• To manage an existing buyer relationship (performance of a contract) — documentation, shipment notifications, invoicing.
• Our legitimate interest in maintaining website security, debugging, and improving the site.
• Compliance with legal obligations — tax, customs, and export documentation.

4. Who we share data with

We do not sell your personal data. We share data only with:

• Web3Forms (privacy policy) — the third-party form-delivery service that routes contact-form submissions to our sourcing team.
• Our email hosting provider for receiving the resulting email.
• Logistics, customs, and banking counterparties where strictly necessary to fulfil a shipment or payment.
• Authorities where we are legally required to do so.

5. Cookies and analytics

The website uses only functional cookies required for basic operation. We do not deploy behavioural-advertising cookies. See the Cookies Policy for full detail.

6. International transfers

AFRICAFRESH EXPORT LLC is headquartered in Egypt. If you contact us from the European Union, United Kingdom, or another jurisdiction with data-protection legislation, your data will be transferred to Egypt. We maintain contractual and organisational safeguards consistent with the protection expected in your home jurisdiction.

7. How long we keep your data

Contact-form submissions and buyer enquiries are retained for 3 years from last contact, unless a commercial relationship commences — in which case data is retained for the duration of the relationship plus 7 years for accounting and audit purposes.

8. Your rights

You have the right to: access your personal data; correct inaccurate data; request deletion; restrict processing; object to processing; and request portability. If you are in the EU or UK, you also have the right to lodge a complaint with your national supervisory authority.

To exercise any of these rights, email [email protected] with the subject "Privacy request".

9. Security

We apply commercially reasonable technical and organisational measures — encryption in transit (HTTPS with HSTS), restricted access to data stores, and monitoring. No transmission over the internet is 100% secure; we cannot guarantee absolute security.

10. Changes to this policy

We may update this policy. The "Last updated" date at the top reflects the latest revision. Material changes will be highlighted on the site and, where appropriate, notified by email to existing buyers.